PII handling on inbound and outbound traffic
The Vaikora PII detection module identifies customer identifiers (names, addresses, payment data, government IDs) in real time. Constrain decisions redact specific spans before they reach the LLM; block decisions stop the request entirely. Every decision is logged.
Escalation policies
Define which actions an agent can take autonomously (read public FAQ, look up order status) and which require a human (issue refunds, change account details, send password resets). Tier escalations route to Slack, the agent stays in WAIT state until the human approves.
Compliance for customer data
Pre-built presets for SOC 2 Type II, GDPR, and PCI DSS handle the logging and evidence collection. Auditors get the SHA-256 audit chain without negotiating with a vendor.